Chef fees & payouts

1. Platform commission

Cooqly retains 20% of the gross order total (including any delivery fee or tip). The remaining balance, minus Stripe's card-processing fee, is transferred to your connected Stripe account.

• Platform commission: 20% of gross
• Stripe processing: ~1.4% + €0.25 per card charge (varies by card type)
• No listing fee, no monthly fee, no payout fee

The “~1.4% + €0.25” card-processing line above is an approximate illustration only. Your actual Stripe fees depend on card type, region, currency, and Stripe’s current pricing—check your Stripe Dashboard for authoritative numbers.

2. When you get paid

Stripe pays out on your account's standard payout schedule (typically 2–3 business days after the order is marked delivered). You can monitor and edit your payout schedule from the Stripe dashboard linked in chef settings.

3. Refunds and chargebacks

When an order is refunded — by you, by Cooqly support, or by the card issuer — Stripe reverses the transfer to your account and Cooqly refunds the platform commission. You only pay back what you were paid; Cooqly does not keep its commission on refunded orders.

4. Disputes and chargebacks

If a buyer opens a chargeback with their bank, Stripe may withhold the disputed amount from your balance until the dispute is resolved. Cooqly will contact you to gather evidence. Chargebacks you lose are deducted from your balance along with Stripe's dispute fee (typically €15).

5. Tax

You are responsible for declaring Cooqly income to your local tax authority and for charging VAT where applicable. Stripe can issue tax forms at year-end if required by your jurisdiction.